The system of complaints is changing for students without equal access to education. (Janice Chang for NPR)

Organizations such as the National Federation of the Blind and the NAACP filed a lawsuit against the Department of Education after the Office for Civil Rights updated the way it processes discrimination cases against schools. The changes are meant to speed up the review of cases, but for families like the Orton’s who filed a complaint because their daughter, who is visually impaired, could not access slide presentations in class, the process took over two years to reach a resolution.